Goals

G4S Risk Management has operations in some of the most hazardous and remote locations around the world. Out of necessity, it has to devolve responsibility for day-to-day operations to the teams in the field, but it still needs to manage its contracts and business performance centrally. Historically, this environment tended to lead to a proliferation of disparate spreadsheets all tuned to the job and country in hand, but not necessarily in the best form for the central administration to develop a consolidated picture. G4S Risk Management wanted to reassess its business organisation, to try to alleviate the administration challenges it faced.

Charteris’ Role

Working closely with G4S Risk Management, Charteris proposed an improvement strategy that included a level of reorganisation supported by new administrative processes and systems. Charteris then analysed, designed and implemented a distributed Enterprise Resource Planning solution, based on Microsoft’s Dynamics AX product, that provided the necessary balance between autonomy of local sites and coordination with the centre. Charteris also implemented a company intranet on the Microsoft Office SharePoint Services platform.

Results

G4S Risk Management is now well on the way to achieving significant efficiencies in its central departments. The new systems and processes have contributed to improved coordination, less reliance on disparate spreadsheets, improved data quality and timelines, and improved reporting capability and flexibility. The intranet is used for propagating the latest version of corporate documents and directories, standards and procedures, conveying company news and events, and maintaining sales and quality information.

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