Client

Swan Mill Paper Company Limited is a market leader within the paper tableware industry. It produces paper napkins, tablecloths, paper plates and cups, crackers, gift wrap and accessories for the catering and retail industries.

Goals

• Embed an IT platform capable of delivering business improvements and efficiency gains.
• Improve employees’ knowledge and confidence with the system.

Charteris’ Role

• Stabilise and optimise the newly implemented Microsoft Dynamics AX.
• Train employees in how to use the solution.

Results

• A stable and fully integrated enterprise IT system that delivers accurate business information and supports more streamlined business processes.
• Employees who are able to use the new solution competently and effectively in their jobs.