Client

Warrington Borough Council serves a population of around 194,000 people in the town of Warrington and 18 civil parishes nearby.

Solution

Facilitate the development of the council’s new customerfocused processes
Support employees through process and culture changes
Transfer knowledge and skills to the council’s in-house team

Benefits

A clear programme direction that is on track to deliver improvements in customer satisfaction and cost savings
Enthusiastic employees who have embraced the changes and are supportive of the programme
New skills passed to project managers, enabling them to play an increasing role in the programme