Stephen Hewett, Head of Government

In health, adult social care, children’s services and in local authorities and government generally, ‘protecting and improving front-line services at lower cost' is now a political imperative. New approaches are needed to deliver results of a new magnitude – and that’s where Charteris’ deep experience can help.

Our services, in four key areas, are proven to reduce costs, release substantial cashable benefits, increase efficiency and improve services:

• Protecting and improving front-line services at lower cost – through customer-centric business change, Total Place and more efficient solutions for case management
• Meeting the challenge of change – we support senior council officers to manage their organisations through unprecedented change
• Driving efficiencies – through more effective client and back office management technology
• Creating sustainable IT infrastructures – we deliver added capacity at lower cost, with reduced energy consumption and a smaller carbon footprint.

For further information contact Graham Cramer on 44(0)20 7600 9199, or

Current local government and health issues

• Cutting costs, maintaining service levels »
  It's the conundrum all local authorities and public sector organisations must solve: how to reduce costs without cutting the services that citizens and communities need, expect and demand, while also meeting shifting National Indicators and Performance Framework Requirements.
• Is my performance management framework telling me what I should know? »
  In order to allocate resources effectively and efficiently, organisations need access to timely, informative, accurate and reliable intelligence. A well designed performance management framework is fundamental to meeting this need.
• Freeing up resources in case management »
  In adult social care and children’s services, case management can generate huge administrative workloads that very often get in the way of timely and personal service. What’s needed is a solution designed from the ground up to increase efficiency and make assessment and resource allocation simpler and faster. In other words, a care system that really works for those in need of care and for those delivering care.
• Managing change at senior officer level »
  Meeting the challenge of unprecedented change will not be easy for those responsible for strategic planning and direction within local authorities. The pressure to cut costs and hit efficiency targets, let alone maintain service levels, is sure to be unrelenting. For senior council officers time will be a rare commodity. But time alone may not be enough.
• Getting started with Total Place »
  The drive to improve and harmonise public services at lower cost through Total Place has come at exactly the right time. But what framework do you use to identify, analyse and resolve geographic duplication of effort and cost and establish lean processes? How exactly do you get started? What public sector suppliers have the experience needed to generate cost reduction and efficiency gains on the scale required?