A different way of doing things (Published in Pay Magazine, Dec 2008)

Virtualisation is an important new resource that can help defend against failures in payroll systems, according to Steve Black

A quantum leap of faith (Published in Computing, March 2007)

Finding a secure technology system is never an easy task, but a solution may soon be available

Customer Experience in the Retail Sector

Many organisations choose to pay only lip service to the third area of customer interaction, leading to the reputation the UK has for poor or inconsistent customer service

Easyriders lead by example (Published in Computing, March 2008)

Many companies could learn a thing or two about customer loyalty from Harley-Davidson, says Stephen Nolan

Extracting Gold From The Credit Crunch (Published in Expatriate Advisor, Winter 2008/9)

Current economic conditions are perfect for forcing us to win greater profitability from engineering a revolution in how we see customers

Four Levels of Data Integration (Charteris White Paper)

Application Integration is the biggest cost driver of corporate IT. While it has been popular to emphasise the business process integration aspects of EAI, it remains true that data integration is a huge part of the problem, responsible for much of the cost of EAI. You cannot begin to do process integration without some data integration.

Get your motor running (Published in Direct Marketing International Magazine, Oct 2008)

Stephen Nolan tells how to kick-start your customer centric revolution, using the hugely successful website of Harley-Davidson and the HOGs (Harley Owners Groups) as a pace-setting example.

Kick-starting a customer-centric revolution (Published in Manager, Winter 2009)

Using a fascinating case study, Stephen Nolan demonstrates how in today's tough marketplace, being totally customer-centric is the only thing that will set you apart from your competitors.

Lessons from a master builder (Published in Financial Times Digital Business October 2007)

One of the problems with the information technology industry today is the unfortunate lack of inspiring heroes, as Digital Business has been pointing out recently.

Making a beacon out of a crisis at Wiltshire Council (Published in the Local Government Chronicle, May 2010)

Wiltshire Council’s director of community services, Sue Redmond, was braced for a tough few months in her new job: the authority’s social care department was in crisis

Not just change...but transformation with purpose (Published in Public Servant, Feb 2010)

Local authorities must get more than ever done for customers while simultaneously cutting costs, and transformational steering groups or boards can play a vital role in the re-engineering process. Stephen Hewett suggests how to make the best use of them

Performance Management - How LRG organisations in England can meet their increasing challenges (Charteris White Paper)

Performance management and the relentless drive for improved services delivered with greater efficiency has become a central part of the day to day running of local and regional Government (LRG) organisations. Central Government has set ambitious targets and short timescales for improved services to citizens, accompanied by pressures to reduce costs associated with the delivery of these services.

Performance Management - How public sector organisations in Scotland can meet their increasing challenges (Charteris White Paper)

A relentless drive for improved services and greater efficiency, backed by effective performance management, are key features in the delivery of public services at national and local level in Scotland. The challenge to public service managers to manage their organisations’ performance to deliver service excellence and cost efficiency side by side is becoming ever more intense.

Pushing the envelope (Published in Conspectus, Oct 2009)

Dave Darling of Charteris believes ERP systems are moving away from their traditional approach

Retail pays lip service to putting customers first (Published in Retail Technology, March 2010)

Retailers regard ‘customer centricity’ as increasingly vital, but haven’t made much progress with implementing it, new survey finds

Secrets hidden in plain sight (published in Lloyds List, Sept 2007)

An innocent looking picture can conceal enough data to present a security threat

Steering change (Published in Government Opportunities, Jan 2007)

Engineering the right kind of change with transformational steering groups is essential in achieving efficiency savings.

The Changing Dynamics of Serving Your Customers (Charteris Research Report 2010)

An Insight Market Survey from leading UK companies January 2010, looking into customer centric tactics and the impact they are having on shaping the future of retailing.

The Devil wears cufflinks (published in Requirements Quarterly, June 2007)

Why Good Design Is Not About Following Fashion

The public sector needs to think differently about how it uses consultants (Published in Computing, August 2008)

A change in attitude in the public sector is vital if consultants are to make the contribution they should be making to government objectives. This applies to providing value for money for taxpayers, streamlining the public sector and generally running the country more efficiently.

The right way to do the right thing for the customer

The powerful strategy of Customer Centricity is an Open Sesame to unlock the secret of winning maximum success for an organisation, argues Stephen Hewett. He explains why you should 'cc' this message to everyone at your organisation.

To boldly go where no hacker can follow (Published on BCS.org in June 2007)

Alan Woodward, chief technology officer, Charteris, examines the relatively new phenomenon of quantum cryptography, an ultra-powerful computer security methodology with parallels to Star Trek technology.

Upwards and Onwards (Published in Requirements Quarterly, March 2007)

Many businesses remain blissfully unaware of ‘requirements’ as a discipline in its own right.

Using email analysis to nip corporate crime in the bud (Published in Commercial Crime International, Sept 2008)

New ways of analysing emails are making corporate crime more likely to lead to punishment says Alan Woodward, Chief Technology Officer at the business and information technology consultancy Charteris plc.

Watching them, watching you (Published in Direct Marketing International, June 2008)

Guest author Alan Woodward explains how to turn the tables on internet hackers