Business and information technology consultancy Charteris plc has recruited efficiency and Customer Centricity specialist Kevin Waters to add new in-depth expertise to its growing local and regional government consulting practice. Waters, who was previously with PwC, will be working in customer-centric business change, with a specific focus on local government.

Stephen Hewett, head of customer-centric business change at Charteris, said: ‘I’m really pleased Kevin has joined us. His in-depth experience will bolster our Government practice during a period of growth for us in helping local authorities use customer-centric business techniques to solve their primary challenge of reducing costs while also improving the services they deliver to their customers.’

Before joining Charteris, Waters - who has nine years of experience as a consultant to major organisations - spent six years at PwC working across a wide range of private and public sector verticals, working in business transformation, organisation design, process transformation and change management.