2012

Charteris Plc today announced a partnership agreement with social care software specialist CareWorks to offer and deliver CareDirector, a multi-channel and customer-centric social care solution for social care transformation projects.

In the way that personalisation and self-directed support empowers people to be in control of their own social care needs, so the CareWorks & Charteris vision puts the citizen needs at the heart of the supporting information systems. 

Under the agreement, Charteris will deliver CareDirector as best-of-breed social care case management system for the delivery of personalised services and self-directed support. CareDirector is a social care case management system that enables the public to direct their own social care in the way that suits them best.

Using their unique customer centric approach, CareWorks and Charteris can work with local authorities:

• to help them develop the customer-centric behaviours and culture that will ensure the success of their social care transformation projects
• to help them deliver personalised and efficient services in the most direct and agile way

CareWorks is the first and only social care software company to offer a social care solution based on world leading customer relationship management technology from Microsoft. Charteris has built considerable experience in the delivery of social care case management systems for adult and children’s services. Their expertise in deploying solutions built on Microsoft technologies will ensure that CareDirector fits the requirements of each individual local authority and their citizens.

Announcing the partnership, Michael Dolan said: “We are very pleased to be working with Charteris. Through their proven expertise in helping public sector organisations meet their customers’ needs, we see them as a key partner to apply customer centricity in adult social care and help local authorities save money.  ”