Service Management

The Charteris Service Management proposition integrates with our unique Infrastructure Optimisation methodology and is founded upon ITIL v3, the very latest best practice framework for Service Management. ITIL v3 builds upon the Service Support and Service Delivery model which will be familiar from the previous version of ITIL, but includes additional best practice processes and functions to extend even further the capabilities within your organisation for

  • Reducing IT Costs
  • Keeping the Business Running
  • Maximising Efficiency.

The Charteris Service Improvement Assessment

Charteris Service Management professionals have a wealth of practical consultancy experience in analysing business requirements and designing and implementing pragmatic Service Management solutions built to address your specific requirements. We have an extensive track record of success across all industry sectors. We recognise that the effectiveness of implementing Service Management best practice is reliant on establishing an accurate baseline of current delivery and support processes and procedures. To this end, our approach is to offer an assessment of your current capabilities for service provision. The Charteris Service Improvement Assessment will:

  • Ascertain the maturity and effectiveness of your current Service Management processes
  • Assess and report upon the disparity between the ITIL standards and the current Service support and delivery processes in use in your organisation
  • Establish and report upon the current strengths and weaknesses in your Service Management strategy
  • Identify service issues and areas upon which service improvement activity should be targeted
  • Wherever possible, make recommendations that may result in “Quick Wins”
  • Compile and present a report on the current state, or “As-Is” of your Service Management Organisation.

A Foundation for Further Service Improvement Activity

The output from the Charteris Service Improvement Assessment is an excellent foundation for further Service Improvement activity, as the resultant reports and process maturity measures can be used as an input for the following “next phase” activities:

  • Identify and improve upon your Service Management strategy
  • Conduct a gap analysis and produce a transformation route map
  • Develop a Service Improvement Programme specifying actions required to move your Service Management organisation to your desired future state.

How Can We Help?

Charteris Service Management can offer guidance and consultancy expertise across the whole range of Service Management processes and functions. For more information on any of our Service Management offering or to discuss how we can customise this services to suit your company, please email steven.black@charteris.com or call Charteris on 0131 477 7741 and ask for Steven Black.